RETURNS & REFUNDS POLICY
We aim to deliver personal products of the best quality to our customers, by using Drevos smoker you will be getting the finest dishes, perfectly juicy on the inside and crispy on the outside. The return policy applies to standard smokers, you can return your order for an exchange or full refund of the purchase price within 14 days. The return policy does not apply to the personalized orders
RETURN POLICY DETAILS
We accept returns only on items purchased directly through Drevos International, via phone, sponsored event, or our website: drevos-intl.eu. You can return your product(s) up to 14 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on pellets, sauces, or rubs. Please include a copy of the original receipt of purchase.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 14 days from the original date of shipment.
No refunds will be given on merchandise returned after 14 days of the original date of shipment.
If you require assistance, please give our Customer Service department a call at +40312296817 to set up your return. They are available 5 days a week from 10:00 AM to 6:00 PM GMT+3. This return policy applies only to products purchased directly from Drevos International via phone, sponsored event, or website. If you made your purchase through an authorized Drevos International, please contact the dealer directly for information regarding their return policy.
We understand that people sometimes change their minds or may inadvertently confirm an unapproved purchase. If you place your order online and decide it’s not for you, please give our Customer Service department a call at +40312296817 within 24 hours of purchasing. If you decide to cancel your order after 24 hours, the purchase will fall under our return policy.